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Return Policy Page

Zanzibarmall Online Shopping Shipping & Returns Policy.


Zanzibarmall Shipping & Delivery Charges

Zanzibarmall offers the lowest shipping cost across all online platforms in Tanzania and Worldwide. We have tied up with multiple Logistics Partners who pick up the product from your location and deliver it straight to the customer.

With such low delivery charges, you can receive orders from all over Tanzania and focus more on selling your products online than handling the stress of shipping and logistics all by yourself.

Shipping Timeline

The orders must be shipped within 1-3 days from the date of receiving the order within the agreed time provided by you (also known as Service Level Agreement or SLA). You can check the status of your order and the days left for dispatch on the Zanzibarmall App, for Seller is ZSeller App.

Zanzibarmall Return Policy

Customers can return the product within 7 days from the date of delivery and the shipments which weren’t delivered to the customer get converted to an RTO (Return to Origin).

Zanzibarmall gives sellers all the information they need to manage their customer returns or RTOs (Return to Origin) along with details on compensation and charges levied for each return/RTO. We have best-in-class tools to help our sellers track and manage their returns, get order or product level data as well as detailed shipping tracking, payment and order history.

Return Shipping Fee

  • If a customer returns a product, then the seller is charged a return shipping fee based on the weight of the shipment.
  • If an order is not delivered to a customer and gets converted to an RTO (Return to Origin), the seller will not be charged any additional fee for shipping.
  • All return & RTO related charges can be tracked & managed using different tools that are provided to Zanzibarmall (Zseller) sellers.
  • Please note that for some exceptional cases, the return shipping fees can be waived off.


Cancellation Policy on Zanzibarmall Online


No Cancellation Penalty

In order to maintain a good customer experience for customers, it is important for you to ensure that the products you have listed on Zanzibarmall are in stock and available to ship. However, we understand that there could be delays that are out of your control leading to late dispatch or order cancellation. In that case, Zanzibarmall will not charge any penalty to you so you can continue to sell online without any tension.



Zanzibarmall - Nunua ukiwa umelala

Zanzibarmall Online Shopping Ltd, based in Zanzibar, Tanzania, is a reputable online shopping platform that caters to customers across Africa. With a presence in countries such as Rwanda, Kenya, Uganda, Zambia, Congo, Ghana, and Francophonie countries, Zanzibarmall offers an extensive selection of products at reasonable prices.
User-Friendly App: Zanzibarmall’s mobile app enhances the online shopping experience. It allows users to browse products, receive notifications about offers, and make purchases conveniently.
Whether you’re looking for everyday essentials or special treats, Zanzibarmall aims to provide a seamless and trusted online shopping experience for its customers. Visit our website or download our app to explore the latest deals and discover exciting products!

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